FAQs

Most insurance covers basic therapy services, though you may be responsible for co-pays, co-insurance, and/or unmet deductibles. The final determination is always with your insurance company and you can call them to inquire about specific expectations of your coverage. Please note that insurance only covers services that are deemed “medically necessary.” This means that some services, including assessments and certain therapies, may not be covered and/or may need pre-authorization. Please inquire when calling to schedule your appointment and we can provide more information based on the specifics of your situation.

Once you schedule an appointment, you will receive an email with an invitation to join our client portal. In the portal you can provide some basic demographic information, insurance/billing information, and preliminary information about your request for services. You will also be able to review our policies and procedures documents and sign them. We recommend doing this before your appointment, as it will expedite your initial appointment and allow us to maximize our time together.

If you complete your paperwork online, you don’t need to arrive early for your appointment. But if you do, help yourself to a complimentary beverage and have a seat in our comfortable waiting room — your provider will be with you shortly. The only thing you need to bring is yourself and your insurance card (if you plan to use it). You are welcome to bring any additional information or documentation you feel is appropriate to review with your provider. You are also welcome to bring along any other individuals you choose, but including others in the appointment is your decision.

Our primary goals within the first session are to establish an understanding of the presenting issue (why you are coming to us), develop some initial goals for treatment, and provide you with an understanding of our initial conceptualization and treatment strategy. This sounds like a lot, but ultimately our hope is that you will leave after the first hour with a comfortable relationship with your provider, a better understanding of your situation, and hopefulness in the treatment to come. To accomplish these goas, your first session will include a review of policies and procedures, a lot of questions about you and your situation, some initial education about our therapy approach, an early strategy to address your concerns, and a follow-up appointment time.

Rarely does therapy or assessment involve a single appointment. Depending on your circumstances and situational needs, additional therapy appointments may be scheduled weekly, bi-weekly, monthly, etc. There is no exact number for how many sessions to expect. Some treatment protocols expect approximately 12-15 weekly sessions, other situations need supportive monthly check-ins. Your provider will work within your expectations and schedule to determine the best fit for you.

In addition to completing your new patient forms, our patient portal access will allow you to establish and change appointments, communicate securely with your provider, and view billing/payment information.

There is a parking lot around the back of our building that is available for client use. You are also welcome to park across 5th Street in the public lot. There is also generally 2-hour parking available on the street.

We do, within parameters. In fact, you may meet Maverick, the “therapy dog in training” at our facility. We feel strongly about the value animals can provide in a supportive and therapeutic context. As such, we are comfortable providing recommendations for ESAs to our active and engaged clients. In order to qualify for an ESA, you need to have a previously determined and corroborated psychological diagnosis. We also require some identification of the longitudinal nature of the problem as well as treatment interventions attempted. These are established by and inherent to the relationships we have with our on-going clients. As such, please do not contact our office and ask for a letter to be provided with no established client relationship, as there is no initial basis of evidence for us to make a determination about your ESA needs.

Give us a call and someone will be happy to talk through your situation and make recommendations on how we can be of assistance.

You are welcome to contact us at 785-320-6425, drop by our office, or book an appointment online through our online patient portal. We also accept messages through our Facebook page and emails sent directly to our providers.

We are currently contracted with Blue Cross Blue Shield and Aetna, and are able to bill them directly. We are in the process of credentialing with Tricare as well as Kancare affiliates.

We are also an approved Vet Choice/TriWest provider for VA services.